Hey there👋. If you need to update the email address associated with your DCO rewards account, please contact our customer experience team at [email protected]. Let us know your existing email address and the new one, and we'll make
Hey there👋. Yes, we have 2 stores where you can collect your orders from:. Coundon. Our main store is located at Coundon, Bishop Auckland, and has been running since 1986. 🏠 Collingwood House, 11 Collingwood St, Coundon, Bishop Auckland DL14 8LG. �
Hey there👋. If you've only received part of your order, no need to worry! There can be a couple of reasons for this. Dispatch Location. Does your order contain any items that come directly from the manufacturer?. These include items from the followi
Hey there👋. We're sorry to hear about your issue! We can definitely help with this. The best way for us to assist you is through email at [email protected]. Please provide the following details so we can resolve this for you as quic
Hey there👋. We're sorry to hear that you can't find your order confirmation email. If you're not sure whether your order went through, please take a look in your junk or spam folder for the confirmation email. If you can't find it, please reach out
Hey there👋. We hope this won't be the case, but if your order arrives damaged, please contact us within 10 days of delivery at [email protected] so we can assist you right away. To help us investigate and resolve the issue as quickl
Hey there👋. We're sorry to hear you're having difficulties with checking out!. If you are experiencing the following issues:. -The page is frozen, stuck, or spinning. We suggest leaving the site, clearing your browser history for the site, refreshin
Hey there👋. If you need to order extra paint to match a previous tin, we may need some additional information from you to ensure your new tin is the same as your current tin. Colour Match. If you are reordering a Leyland, Johnstones, Zinsser, Dulux
Hey there👋. Due to copyright restrictions we use alphanumeric codes instead of shade names on our designer colour-match labels. On your label, you'll find a 3 or 9-digit alpha code, followed by 3 numeric digits which should match the number code of
Hey there👋. If you've only received part of your order, no need to worry! There can be a couple of reasons for this. Dispatch Location. Does your order contain any items that come directly from the manufacturer?. These include items from the followi
Hey there👋. The Zinsser AllCoat is a fantastic product that works for both interior and exterior surfaces in just one tin. It's perfect for a wide range of surfaces including wood, plastic, metal, uPVC, walls, and masonry. Even though the tin livery
Hey there👋. As all colour matches are created to match the charts, the best way to check the accuracy of the colour is to dry the paint down onto the official branded colour chart. Place a small amount on top of the colour chart and dry it with a ha
Hey there 👋. Our warehouse team is always working hard to get your order to you as quickly as possible. If you need to find out when your order will arrive, please take a look at your confirmation email. If the estimated delivery date has passed and
Hey there👋. Our courier considers the following areas as 'non-mainland':. -Scottish Highlands (including some AB, PH and FK postcodes). -Northern Ireland. -Isle of Wight & Isle of Man. -Scottish Isles. We understand that AB, PH and FK postcodes are
Hey there👋. Your parcel will be shipped with DPD, which means you can request a safe place, neighbour, or collection from a local pickup shop if you won't be in to receive your order. Simply log on to your DPD account and update your preferences to
Hey there👋. Your parcel will be shipped with DPD. This means you should receive tracking by 11am on the day of delivery. If you've chosen Royal Mail sample shipping, you won't get tracking updates, but don't worry, everything will still arrive by yo
Hey there👋. Our website doesn't require a password, you'll simply enter your email address and then use a 6 digit code which is sent to you instantly to login. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡.
Hey there👋. We're sorry to hear about your issue! We can definitely help with this. The best way for us to assist you is through email at [email protected]. Please provide the following details so we can resolve this for you as quic