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Ordering

Am I able to collect my order?

Hey there👋. Yes, we have 2 stores where you can collect your orders from:. Coundon. Our main store is located at Coundon, Bishop Auckland, and has been running since 1986. This is the best place to browse our designer paint ranges, and our gorgeous

I'm struggling to place an order

Hey there👋. We're sorry to hear you're having difficulties with checking out!. If you are experiencing the following issues:. -The page is frozen, stuck, or spinning. We suggest leaving the site, clearing your browser history for the site, refreshin

I want to add to an order

Hey there👋. Unfortunately, we can't add items directly to your current order. However, if you place a new order on the site for any additional items before your current order is dispatched (or within 24 hours) and let us know the new order number, w

How do ensure my new tin is the same as my previous tin?

Hey there👋. If you need to order extra paint to match a previous tin, we may need some additional information from you to ensure your new tin is the same as your current tin. Colour Match. If you are reordering a Leyland, Johnstones, Zinsser, Dulux

Do you offer tester pots?

Hey there👋. We do have a 350ml Vinyl Matt tester pot available in over 19,000 colours including most major brands, tester pots are a great way to test out the colours you like best to make sure you get the perfect shade!. Simply enter the name and b

Do you offer any discount for large orders?

Hey there👋. Absolutely, we'd love to look into a price for a bulk order for you. We can offer savings on large bulk quantity orders across our product range. To enable us to look into this please click here. Our team will typically get back to you w

How does price matching work?

Hey there👋. When it comes to price, we don't flake. Big shed, little shed, comes in a cardboard box - it doesn't matter...as a PRO member, if you find another UK retailer selling any product we stock for less than our PRO price, we'll match it. To f

Light Shades Only- what does this mean?

Hey there👋. If you've spotted a colour-matched product with a "light shades only" disclaimer, it means that we can only mix lighter shades into this paint finish. Light shades typically include white, off-white, pale, or pastel colours. If you'd lik

How many rolls of wallpaper do I need?

Hey there👋. Calculating how many rolls of wallpaper you need couldn't be easier with our handy wallpaper calculator. It's available to use on each of our wallpaper pages. Just pop in your measurements and get an estimate of how many rolls you'll nee

How many tins of paint do I need?

Hey there👋. Calculating how much paint you need couldn't be easier with our handy paint calculator. It's available to use on each of our paint pages. Just pop in your measurements and get an estimate of how many tins you'll need!. If you have any ot

Do you offer samples?

Hey there👋. We certainly do!. Wallpaper Samples. We understand you'll probably want to see and feel your wallpaper before committing to purchase and also compare a couple of options to see how they look in your space before making your final choice.

I need to order more wallpaper

Hey there👋. If you need to order extra wallpaper to match a previous batch, we would first recommend popping over an email to [email protected] with an image of the label on your previous roll. From here the team can check to see if

How To Order Colour Match Paint

Colour matching paint is the process of selecting a specific colour and having it mixed in the best paint product for your project. You can have a tester pot mixed or larger quantity if you desire. High-quality paints are used in our Colour Mixing Se