I'm struggling to place an orderUpdated 10 months ago

Hey there👋

We're sorry to hear you're having difficulties with checking out! 

If you are experiencing the following issues:

-The page is frozen, stuck, or spinning 

We suggest leaving the site, clearing your browser history for the site, refreshing the page, and then trying again.

-My transaction is stuck as pending or hasn't been accepted

If a transaction hasn't been successful when checking out on our website, it may show as a 'pending payment' with your bank. The bank often holds the funds for a few working days and then returns the payment to your account.

Often, an incorrect billing address is the cause of the failed transaction. Please enter the billing address registered with your bank at checkout to ensure the payment is successful.

If you are unsure whether an order has gone through, please check your junk or spam folder for the confirmation email.

If you can't find it or you're not sure why your payment hasn't been accepted, please contact us via email, and we'll be happy to look into this for you!

-Other

Please send an email to [email protected] with some information on what you are experiencing, and any images that will help us understand the issue. 

From here we can look into this for you and hopefully get you back up and running 😊 

Decorating Centre Online 🏡