Hey there 👋. Our warehouse team always try to get your order to you as quickly as possible, so if you need to cancel your order, please reach out to us as soon as you can for the best chance of being able to do so. To cancel your order, you can give
Hey there 👋. Our warehouse team always try to get your order to you as quickly as possible, so if you need to amend your order, please reach out to us as soon as you can for the best chance of being able to do so. To amend your order, you can give u
Hey there👋. Yes, we have 2 stores where you can collect your orders from:. Coundon. Our main store is located at Coundon, Bishop Auckland, and has been running since 1986. This is the best place to browse our designer paint ranges, and our gorgeous
Hey there 👋. We do offer next working day delivery until 2pm for mainland UK postcodes. Please keep in mind that weekends are not considered 'working days', but don't worry – we also provide Saturday delivery until 2pm on Friday, and Sunday delivery
Hey there 👋. We've got you covered with a range of delivery options to suit your needs!. Simply click here to visit our delivery page, where you'll find details about all our shipping methods and their prices. If you have any other questions, don't
Hey there👋. Our courier considers the following areas as 'non-mainland':. -Scottish Highlands (including some AB, PH and FK postcodes). -Northern Ireland. -Isle of Wight & Isle of Man. -Scottish Isles. We understand that AB, PH and FK postcodes are
Hey there 👋. Our warehouse team is always working hard to get your order to you as quickly as possible. If you need to find out when your order will arrive, please take a look at your confirmation email. If the estimated delivery date has passed and
Hey there 👋. If you have selected the wrong delivery option at checkout or need to change it because you would like your order to arrive sooner, please send an email to [email protected] so we can look into this for you!. Our wareho
Hey there👋. If you've only received part of your order, no need to worry! There can be a couple of reasons for this. Dispatch Location. Does your order contain any items that come directly from the manufacturer?. These include items from the followi
Hey there👋. We hope this won't be the case, but if your order arrives damaged, please contact us within 10 days of delivery at [email protected] so we can assist you right away. To help us investigate and resolve the issue as quickl
Hey there 👋. Our warehouse team is always working hard to get your order to you as quickly as possible. If you need to find out when your order will arrive, please take a look at your confirmation email. If the estimated delivery date has passed and
Hey there👋. If you're worried about not being available for your delivery don't worry! We have a couple of options for you:. Delivery to a pickup store. One of our most cost effective delivery options is selecting 'DPD Pickup' at checkout and have y
Hey there👋. Your parcel will be shipped with DPD. This means you should receive tracking by 11am on the day of delivery. If you've chosen Royal Mail sample shipping, you won't get tracking updates, but don't worry, everything will still arrive by yo
Hey there👋. We use DPD to deliver your orders because they're super fast and make sure your paint arrives safe and sound. Plus, they're all about going green and making every delivery carbon neutral – it's a win-win for everyone 🌍💚. Don't forget,
Hey there 👋. Yes you can, simply select 'DPD Pickup' at checkout and have your parcel delivered to a local pickup shop. This is our most cost effective delivery option and means you don't have to worry about missing your delivery!. Please note this
Hey there 👋. DPD Pickup is our most cost effective delivery option. With this service, your order can be conveniently delivered to a local pickup store, ensuring that you never miss a delivery. But don't worry, you will still have full visibility to
Hey there 👋. Sadly the DPD Pickup option will not be available to select for orders containing larger items, or orders with items that come directly from the manufacturer. Thanks for your understanding 😊. Decorating Centre Online 🏡