I think I have received the wrong colourUpdated 9 months ago
Hey thereš
We're sorry to hear about your issue! We can definitely help with this. The best way for us to assist you is through email at [email protected]Ā
Please provide the following details so we can resolve this for you as quickly as possible:Ā
- Order Number
- An image of the paint inside the tin
- An image of the label on the tin
- An image colour tested against the colour chart
Please note due to copyright restrictions we use alphanumeric codes instead of shade names on our designer colour-match labels. On your label, you'll find a 3 or 9-digit alpha code, followed by 3 numeric digits which should match the number code of the designer colour shade. If you're not sure which number corresponds to your colour match, you can Google the designer brand and colour name to find the number. If you're still not sure just drop us a message and we'll be happy to help you work it outĀ
If you have any other questions or concerns, pleaseĀ feel free toĀ reach out! šĀ
Decorating Centre Online š”Ā