Rewards & Offers

Why haven’t I received points for my order?

Hey there👋. Orders must be marked as ‘fulfilled’ before points are added to the account. Please make sure to place your orders using the same email address linked to your DCO account. If you have any other questions, feel free to reach out 😊. Decor

Why haven’t I moved up tiers after spending the required amount?

Hey there👋. To prevent any misuse, like people returning items after moving up tiers, there's a 28-day delay for tier upgrades. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡

Will my reward points expire?

Hey there👋. Rewards point will expire after 6 months of inactivity. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡

Will I be moved down a tier in the new year?

Hey there👋. Our tier system works on a rolling year basis, meaning that once you reach a certain tier, you will remain on that tier for 12 months. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡

Will I go back to bronze at the end of 12 months?

Hey there👋. If you have spent the required amount in the 12 months you spend in a tier (£150/£300) you will stay in the tier. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡

Will I receive another tier reward if I re-enter a tier?

Hey there👋. You will only receive a tier reward the first time you join a tier. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡

Why haven’t I received my birthday reward?

Hey there👋. To prevent misuse of the system, if you set your birthday as a date in the next month, your reward will be delayed by a month. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡

I forgot to log in to my account, will I lose out on points?

Hey there👋. Points are associated with the email address rather than your DCO Account so as long as you’ve used the email address your account is registered to you will have earned points as normal. If you have any other questions, feel free to reac

I’ve received an email saying I have reward points to redeem, how do I do this?

Hey there👋. To redeem your rewards points simply sign up for a free DCO account using the same email address to gain access to your points. If you have any other questions, feel free to reach out 😊. Decorating Centre Online 🏡.

I’ve redeemed a voucher code but can’t find it

Hey there👋. To find previously redeemed codes click here. This page will show you your reward balance and codes, explain how to use your points, and which VIP tier you're currently in!. Simply copy the unused code and paste it into the discount cod

I need to change the email address on my rewards account

Hey there👋. If you need to update the email address associated with your DCO rewards account, please contact our customer experience team at [email protected]. Let us know your existing email address and the new one, and we'll make

DCO Rewards: What does each tier mean?

Hey there👋. We have three tiers (bronze, silver and gold) that allow you to receive benefits and rewards each time you place an order. Bronze. Once you have registered for a DCO account you will automatically be enrolled into the Bronze tier. Bronze

Do you have any offers/ discount codes available?

Who doesn't love a cheeky bargain?🤭. For all of our latest discounts and promotions just visit our offers page. Top Tip: Make sure you sign up to DCO's newsletter, to make sure you’re the first to know about our latest offers, discount codes, and pr

What is oops paint?

Hey there👋. Oops paint is pretty much what it says on the tin (pun intended 😉)- it's paint where we've made a little oops. This doesn't mean there's anything wrong with the paint - it's actually great quality. It's just that we may have mixed the w

Do you offer a price match?

Hey there👋. When it comes to price, we don't flake. Big shed, little shed, comes in a cardboard box - it doesn't matter...as a PRO member, if you find another UK retailer selling any product we stock for less than our PRO price, we'll match it. To f

How can I see how many rewards points I have?

Hey there👋. To find your rewards account click here. This page will show you your reward balance, explain how to use your points, and which VIP tier you're currently in!. If you have any other questions, feel free to reach out😊. Decorating Centre O